Categories

How do we access the dashboard? What are the main features available? How is the dashboard organized? What do the different sections mean?

How do we add individual employees? How do we bulk import employees? How do we manage employee status? How do we resend invitations?

How do we create departments? How do we structure our organization? How do we edit department settings? How do we manage department managers?

How do we access the course library? What information is shown for each course? How do we edit course details? How do we view course statistics?

How do we create new courses? What steps are involved? What content can we include? How do we submit for review?

How do we create training packages? How do we assign courses to packages? How do we select employees for packages? How do we track package completion?

How do we track employee progress? Where can we see completion rates? What analytics are available? How do we view department statistics?

How do we use the calendar widget? How do we view upcoming deadlines? What calendar views are available? How do we track time-sensitive training?

Can employees access training on mobile? Is there a mobile app? Are there any mobile limitations? How does progress sync across devices?

Are certificates automatically generated? What information is included? How are certificates stored? How do we access employee certificates?

How do we use the main menu? What do the icons represent? How do we switch between sections? How do we use filters?

What are the different status types? How do we track active vs pending employees? How do we manage invitations? How do we view employee details?

What analytics are available? How do we view department statistics? What progress metrics are tracked? How do we monitor completion rates?

How do we assign courses? Can we assign to multiple employees? How do we track assignments? How do we manage training schedules?

Where can we find help documentation?

Jan 16, 2025 • 1 min read • 14 views

Yes, you've come to the right place! Our knowledge base is here to provide comprehensive answers and support for your organisation's needs.

What You Can Find Here:

  • Frequently asked questions
  • How-to guides
  • Platform navigation assistance
  • Course-related information
  • Technical troubleshooting
  • General guidance for using the platform

How to Access Help:

  1. Browse through the various categories
  2. Read through the articles that apply to your issue
  3. Follow the detailed step-by-step instructions
  4. Find in-depth solutions to your queries

Helpful Tips:

  • Content is updated regularly
  • All information is tailored to our platform
  • Answers focus on frequently encountered queries
  • Instructions are clear and easy to follow

Can't Find the Information You Need?

If you can't find what you're looking for, please reach out to our support team at support@theorangecard.com.au

Is the Information Current?

Yes, our knowledge base is regularly maintained and kept up to date.

Need Additional Assistance?

For further help, contact our support team at support@theorangecard.com.au

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