Knowledge Base

Get Started - Your First Steps with The Orange Card

Everything you need to know to get started with The Orange Card

• How do I create an account?
• What information do I need to sign up?
• How do I activate my account after registering?

Course Access - Access and Navigate Your Learning Modules

Learn how to access and navigate through your courses

• How do I access my courses after logging in?
• Can I see all the courses I'm enrolled in?
• Are courses organized by topic or difficulty?

Current Modules - Access Your Assigned Compliance Training

Information about your assigned compliance training modules

• How do I know which compliance modules I need to complete?
• Can I see deadlines for my assigned modules?
• What happens if I miss a deadline?

Mobile Learning - Access Your Training on Any Device

Learn how to access your training on mobile devices

• Can I take courses on my phone or tablet?
• Is there a mobile app, or do I use the website?
• Can I download courses to study offline?

Certificates - Manage Your Certifications

Everything you need to know about managing your certificates

• How do I download my certificate after completing a course?
• Are certificates automatically generated, or do I need to request them?
• Can I share my certificate with others?

Payments - Manage Your Subscription and Payments

Information about payments and subscriptions

• What payment methods do you accept?
• How do I update my payment information?
• Are there different subscription plans for individuals?

Progress Tracking - Monitor Your Learning Journey

Learn how to track your progress through courses

• How do I track my progress in a course?
• Can I see how much of a module I've completed?
• How do I check my scores or grades for completed courses?

Account Settings - Manage Your Profile and Preferences

Manage your account settings and preferences

• How do I update my profile information (e.g., name, email, password)?
• Can I delete my account, and what happens to my data?

Compliance Calendar - Stay on Track with Deadlines

Manage your compliance deadlines and calendar

• How do I view my compliance deadlines?
• Is there a calendar that shows all my upcoming deadlines?
• Can I set reminders for deadlines?

Additional Resources - Extra Learning Materials and Guides

Find additional learning materials and resources

Search & Navigation - Find What You Need Quickly

Learn how to navigate the platform effectively

• What happens if I can't find what I'm looking for?
• Are there navigation tools to help me move between pages?

Support - Get Help When You Need It

Find help and support for using the platform

• How do I contact support if I need help?
• Is there a help center or knowledge base I can use?
• What are your support hours, and how quickly will I get a response?