Categories

How do we access the dashboard? What are the main features available? How is the dashboard organized? What do the different sections mean?

How do we add individual employees? How do we bulk import employees? How do we manage employee status? How do we resend invitations?

How do we create departments? How do we structure our organization? How do we edit department settings? How do we manage department managers?

How do we access the course library? What information is shown for each course? How do we edit course details? How do we view course statistics?

How do we create new courses? What steps are involved? What content can we include? How do we submit for review?

How do we create training packages? How do we assign courses to packages? How do we select employees for packages? How do we track package completion?

How do we track employee progress? Where can we see completion rates? What analytics are available? How do we view department statistics?

How do we use the calendar widget? How do we view upcoming deadlines? What calendar views are available? How do we track time-sensitive training?

Can employees access training on mobile? Is there a mobile app? Are there any mobile limitations? How does progress sync across devices?

Are certificates automatically generated? What information is included? How are certificates stored? How do we access employee certificates?

How do we use the main menu? What do the icons represent? How do we switch between sections? How do we use filters?

What are the different status types? How do we track active vs pending employees? How do we manage invitations? How do we view employee details?

What analytics are available? How do we view department statistics? What progress metrics are tracked? How do we monitor completion rates?

How do we assign courses? Can we assign to multiple employees? How do we track assignments? How do we manage training schedules?

How do we report issues?

Jan 16, 2025 • 1 min read • 13 views

Reporting Issues and Providing Feedback

How to get in touch:

  • Email our support team
  • Report technical problems
  • Share general feedback
  • Ask any questions
  • Request assistance

What can you report:

  • Technical issues
  • Access issues with courses
  • Navigation difficulties
  • Content-related concerns
  • General feedback

Steps to report:

  1. Contact support via email
  2. Provide a clear description of the issue
  3. Include relevant details
  4. Wait for our response

Tips for reporting:

  • Be clear and specific about the issue
  • Attach screenshots if possible
  • Include your account details
  • Mention what you were doing when the issue occurred

Response time:

Our team strives to respond promptly to all inquiries.

What to include:

Please provide your name, account details, and a detailed description of the issue.

Need assistance?

For any help, contact our support team at support@theorangecard.com.au

Previous How do we create departments?
Next How do I contact support if I need help?

Related Articles

Where can we find help documentation?

Access our knowledge base for help documentation, including guides, FAQs, and technical support for your organisation.

Are there FAQs available?

Explore our help desk and knowledge base for answers to common questions, technical support, and troubleshooting guidance

How do we submit feedback?

Learn how to submit feedback or report issues by contacting support and providing relevant details for faster assistance.