Categories

How do we access the dashboard? What are the main features available? How is the dashboard organized? What do the different sections mean?

How do we add individual employees? How do we bulk import employees? How do we manage employee status? How do we resend invitations?

How do we create departments? How do we structure our organization? How do we edit department settings? How do we manage department managers?

How do we access the course library? What information is shown for each course? How do we edit course details? How do we view course statistics?

How do we create new courses? What steps are involved? What content can we include? How do we submit for review?

How do we create training packages? How do we assign courses to packages? How do we select employees for packages? How do we track package completion?

How do we track employee progress? Where can we see completion rates? What analytics are available? How do we view department statistics?

How do we use the calendar widget? How do we view upcoming deadlines? What calendar views are available? How do we track time-sensitive training?

Can employees access training on mobile? Is there a mobile app? Are there any mobile limitations? How does progress sync across devices?

Are certificates automatically generated? What information is included? How are certificates stored? How do we access employee certificates?

How do we use the main menu? What do the icons represent? How do we switch between sections? How do we use filters?

What are the different status types? How do we track active vs pending employees? How do we manage invitations? How do we view employee details?

What analytics are available? How do we view department statistics? What progress metrics are tracked? How do we monitor completion rates?

How do we assign courses? Can we assign to multiple employees? How do we track assignments? How do we manage training schedules?

Are there FAQs available?

Jan 16, 2025 • 1 min read • 47 views

Yes, you're in the right place!

Our help desk and knowledge base provide answers to frequently asked questions, as well as troubleshooting support to assist with any issues.

What You Can Find Here:

  • Answers to common questions
  • Technical assistance
  • Guidance on accessing courses
  • Navigation help
  • Platform feature explanations
  • General user guidance

How to Access Help:

  1. Explore the articles available
  2. Read the relevant sections for your issue
  3. Follow the step-by-step instructions
  4. Find tailored solutions to your queries

Available Resources:

  • In-depth guides
  • Platform-related information
  • Instructions for platform use
  • Technical troubleshooting

Need Further Assistance?

If you require more support than what is provided here, contact our support team at support@theorangecard.com.au

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