Categories

How do we access the dashboard? What are the main features available? How is the dashboard organized? What do the different sections mean?

How do we add individual employees? How do we bulk import employees? How do we manage employee status? How do we resend invitations?

How do we create departments? How do we structure our organization? How do we edit department settings? How do we manage department managers?

How do we access the course library? What information is shown for each course? How do we edit course details? How do we view course statistics?

How do we create new courses? What steps are involved? What content can we include? How do we submit for review?

How do we create training packages? How do we assign courses to packages? How do we select employees for packages? How do we track package completion?

How do we track employee progress? Where can we see completion rates? What analytics are available? How do we view department statistics?

How do we use the calendar widget? How do we view upcoming deadlines? What calendar views are available? How do we track time-sensitive training?

Can employees access training on mobile? Is there a mobile app? Are there any mobile limitations? How does progress sync across devices?

Are certificates automatically generated? What information is included? How are certificates stored? How do we access employee certificates?

How do we use the main menu? What do the icons represent? How do we switch between sections? How do we use filters?

What are the different status types? How do we track active vs pending employees? How do we manage invitations? How do we view employee details?

What analytics are available? How do we view department statistics? What progress metrics are tracked? How do we monitor completion rates?

How do we assign courses? Can we assign to multiple employees? How do we track assignments? How do we manage training schedules?

How do we submit feedback?

Jan 15, 2025 • 1 min read • 20 views

You can submit feedback by contacting us

How to Contact Us:

  • Email our support team
  • Report technical issues
  • Submit general feedback
  • Ask questions
  • Request assistance

What You Can Report:

  • Technical problems
  • Course access issues
  • Navigation difficulties
  • Content concerns
  • General feedback

Steps to Report:

  1. Contact support via email
  2. Describe your issue clearly
  3. Include relevant details
  4. Await our response

Tips for Reporting:

  • Be specific about the problem
  • Include screenshots if helpful
  • Provide your account details
  • Explain what you were doing when the issue occurred

How long until I get a response?

Our team aims to respond promptly to all enquiries.

What information should I include?

Your name, account details, and a clear description of the issue.

Need Help?

Contact our support team at support@theorangecard.com.au for any assistance.

Previous How do we create departments?
Next How do I contact support if I need help?

Related Articles

Where can we find help documentation?

Access our knowledge base for help documentation, including guides, FAQs, and technical support for your organisation.

How do we report issues?

Learn everything you need to know about How do we report issues?, including step-by-step instructions and best practices.

Are there FAQs available?

Explore our help desk and knowledge base for answers to common questions, technical support, and troubleshooting guidance