Categories

How do we access the dashboard? What are the main features available? How is the dashboard organized? What do the different sections mean?

How do we add individual employees? How do we bulk import employees? How do we manage employee status? How do we resend invitations?

How do we create departments? How do we structure our organization? How do we edit department settings? How do we manage department managers?

How do we access the course library? What information is shown for each course? How do we edit course details? How do we view course statistics?

How do we create new courses? What steps are involved? What content can we include? How do we submit for review?

How do we create training packages? How do we assign courses to packages? How do we select employees for packages? How do we track package completion?

How do we track employee progress? Where can we see completion rates? What analytics are available? How do we view department statistics?

How do we use the calendar widget? How do we view upcoming deadlines? What calendar views are available? How do we track time-sensitive training?

Can employees access training on mobile? Is there a mobile app? Are there any mobile limitations? How does progress sync across devices?

How do we use the main menu? What do the icons represent? How do we switch between sections? How do we use filters?

What are the different status types? How do we track active vs pending employees? How do we manage invitations? How do we view employee details?

What analytics are available? How do we view department statistics? What progress metrics are tracked? How do we monitor completion rates?

How do we assign courses? Can we assign to multiple employees? How do we track assignments? How do we manage training schedules?

Where can we find help documentation? How do we report issues? Are there FAQs available? How do we submit feedback?

How are certificates stored?

Jan 16, 2025 • 1 min read • 13 views

Certificate Storage & Access Guide

This article provides comprehensive information about how certificates are stored and accessed within the platform.

Key Points

  • Certificates are securely stored in our database.
  • You can access certificates via the certification tracking report.
  • Certificates can be exported as a CSV file from the report page.

Detailed Steps

  1. From the left side menu, go to Reports.
  2. Click on the dropdown menu under Reports.
  3. Select Certification Tracking to access the certificate tracking report.
  4. To export certificates, select the export as CSV option.

Additional Information

  • For more detailed information or assistance:
    • Contact our support team
    • Check related articles
    • View our video tutorials
    • Download relevant resources

Tips and Best Practices

  • Tip 1: Regularly check the Certification Tracking report to ensure all certificates are accounted for.
  • Tip 2: Use the CSV export option for bulk certificate management.
  • Tip 3: Save the exported file in a secure location for easy reference.

Need Help?
If you need assistance with certificate storage, contact our support team at support@theorangecard.com.au

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