Categories

How do I create an account? What information do I need to sign up? How do I activate my account after registering? Is there a guide for first-time users? Do I need any special software or hardware to get started?

How do I access my courses after logging in? Can I see all the courses I'm enrolled in? How do I search for a specific course? Are courses organized by topic or difficulty? What happens if I try to access a course I'm not enrolled in?

How do I know which compliance modules I need to complete? Can I see deadlines for my assigned modules? What happens if I miss a deadline? Will I get reminders about upcoming deadlines? Can I retake a module if I fail or want to improve my score?

Can I take courses on my phone or tablet? Is there a mobile app, or do I use the website? Can I download courses to study offline? How do I switch between devices without losing progress? Are there any differences between the mobile and desktop experience?

How do I download my certificate after completing a course? Are certificates automatically generated, or do I need to request them? Can I share my certificate with others? What information is included on my certificate? How long are my certificates stored in my account?

What payment methods do you accept? How do I update my payment information? Are there different subscription plans for individuals? What happens if my payment fails? Can I view my payment history or download invoices?

How do I track my progress in a course? Can I see how much of a module I've completed? How do I check my scores or grades for completed courses? Are there reports or analytics for my performance? How do I know which modules I've finished and which are left?

How do I update my profile information (e.g., name, email, password)? Can I upload a profile picture? How do I reset my password if I forget it? Are there privacy settings to control what others can see? Can I delete my account, and what happens to my data?

How do I view my compliance deadlines? Is there a calendar that shows all my upcoming deadlines? Can I set reminders for deadlines? What happens if I miss a deadline? Are deadlines flexible, or are they fixed?

Where can I find extra resources like guides or videos? Are these resources organized by topic or course? Can I download or save resources for later? Are there links to external resources or references? How often are additional resources updated?

Is there a search bar to help me find courses or resources? How do I search for something specific? Can I filter or sort search results? What happens if I can't find what I'm looking for? Are there navigation tools to help me move between pages?

Is there a help center or knowledge base I can use?

Jan 15, 2025 • 1 min read • 15 views

Yes, you're looking at it right now! This is our knowledge base designed to help you find answers to common questions.

What You'll Find Here:

  • Frequently asked questions
  • How-to guides
  • Navigation help
  • Course information
  • Technical support
  • General platform guidance

How to Use:

  1. Browse through categories
  2. Read relevant articles
  3. Follow step-by-step guides
  4. Find detailed explanations

Tips:

  • Articles are regularly updated
  • Information is specific to our platform
  • Answers cover common user questions
  • Clear, easy-to-follow instructions

What if I can't find my answer?

Contact our support team at support@theorangecard.com.au

Is the information up to date?

Yes, our knowledge base is maintained regularly.

Need Help?

If you need additional assistance, contact our support team at support@theorangecard.com.au

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