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How do I create an account? What information do I need to sign up? How do I activate my account after registering? Is there a guide for first-time users? Do I need any special software or hardware to get started?

How do I access my courses after logging in? Can I see all the courses I'm enrolled in? How do I search for a specific course? Are courses organized by topic or difficulty? What happens if I try to access a course I'm not enrolled in?

How do I know which compliance modules I need to complete? Can I see deadlines for my assigned modules? What happens if I miss a deadline? Will I get reminders about upcoming deadlines? Can I retake a module if I fail or want to improve my score?

How do I download my certificate after completing a course? Are certificates automatically generated, or do I need to request them? Can I share my certificate with others? What information is included on my certificate? How long are my certificates stored in my account?

What payment methods do you accept? How do I update my payment information? Are there different subscription plans for individuals? What happens if my payment fails? Can I view my payment history or download invoices?

How do I track my progress in a course? Can I see how much of a module I've completed? How do I check my scores or grades for completed courses? Are there reports or analytics for my performance? How do I know which modules I've finished and which are left?

How do I update my profile information (e.g., name, email, password)? Can I upload a profile picture? How do I reset my password if I forget it? Are there privacy settings to control what others can see? Can I delete my account, and what happens to my data?

How do I view my compliance deadlines? Is there a calendar that shows all my upcoming deadlines? Can I set reminders for deadlines? What happens if I miss a deadline? Are deadlines flexible, or are they fixed?

Where can I find extra resources like guides or videos? Are these resources organized by topic or course? Can I download or save resources for later? Are there links to external resources or references? How often are additional resources updated?

Is there a search bar to help me find courses or resources? How do I search for something specific? Can I filter or sort search results? What happens if I can't find what I'm looking for? Are there navigation tools to help me move between pages?

How do I contact support if I need help? Is there a help center or knowledge base I can use? What are your support hours, and how quickly will I get a response? Are there FAQs or troubleshooting guides available? Can I submit feedback or report a problem? How do I contact support if I need help?

How do I switch between devices without losing progress?

Jan 15, 2025 • 1 min read • 17 views

Your progress is automatically saved to your account, making it simple to switch between devices.

How It Works:
  • Progress saves automatically
  • All data syncs to your account
  • Access from any device
  • Continue where you left off
Steps to Switch Devices:
  1. Log out of current device (optional)
  2. Go to website on new device
  3. Log in to your account
  4. Resume your course
What Gets Saved:
  • Course progress
  • Quiz results
  • Completion status
  • Certificates earned
  • Learning time
Do I need to manually save?

No, saving happens automatically.

What if I forget to log out?

No problem - your progress is linked to your account, not the device.

Need Help?

If you experience any issues with progress tracking, contact our support team at support@theorangecard.com.au or visit our Help Centre.

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