Categories

How do I create an account? What information do I need to sign up? How do I activate my account after registering? Is there a guide for first-time users? Do I need any special software or hardware to get started?

How do I access my courses after logging in? Can I see all the courses I'm enrolled in? How do I search for a specific course? Are courses organized by topic or difficulty? What happens if I try to access a course I'm not enrolled in?

How do I know which compliance modules I need to complete? Can I see deadlines for my assigned modules? What happens if I miss a deadline? Will I get reminders about upcoming deadlines? Can I retake a module if I fail or want to improve my score?

Can I take courses on my phone or tablet? Is there a mobile app, or do I use the website? Can I download courses to study offline? How do I switch between devices without losing progress? Are there any differences between the mobile and desktop experience?

What payment methods do you accept? How do I update my payment information? Are there different subscription plans for individuals? What happens if my payment fails? Can I view my payment history or download invoices?

How do I track my progress in a course? Can I see how much of a module I've completed? How do I check my scores or grades for completed courses? Are there reports or analytics for my performance? How do I know which modules I've finished and which are left?

How do I update my profile information (e.g., name, email, password)? Can I upload a profile picture? How do I reset my password if I forget it? Are there privacy settings to control what others can see? Can I delete my account, and what happens to my data?

How do I view my compliance deadlines? Is there a calendar that shows all my upcoming deadlines? Can I set reminders for deadlines? What happens if I miss a deadline? Are deadlines flexible, or are they fixed?

Where can I find extra resources like guides or videos? Are these resources organized by topic or course? Can I download or save resources for later? Are there links to external resources or references? How often are additional resources updated?

Is there a search bar to help me find courses or resources? How do I search for something specific? Can I filter or sort search results? What happens if I can't find what I'm looking for? Are there navigation tools to help me move between pages?

How do I contact support if I need help? Is there a help center or knowledge base I can use? What are your support hours, and how quickly will I get a response? Are there FAQs or troubleshooting guides available? Can I submit feedback or report a problem? How do I contact support if I need help?

How do I download my certificate after completing a course?

Jan 17, 2025 • 1 min read • 17 views

You can download your certificate after completing a course by following these steps:

1. From the Dashboard:

  • Navigate to Certificates on the left-hand menu
  • Click on My Certificates
  • Find the course you've completed and click on it
  • The option to download your certificate as a PNG file will be displayed. Simply click the Download button to save it to your device

2. From the Course Page:

  • Alternatively, you can also access your certificate directly from the course details page
  • Look for the Download Certificate button after you've completed the course

Key Points

  • Certificates are available in PNG format for easy downloading
  • You can access them from both the My Certificates section and the course details page
  • The Download button will appear once you've completed the course

Detailed Steps

  1. Log into your account and go to the Dashboard
  2. Navigate to Certificates > My Certificates
  3. Find the course you completed
  4. Click on the Download button to get your certificate

Need Help?

If you need assistance with downloading your certificate, contact our support team at support@theorangecard.com.au

Previous Can I take courses on my phone or tablet?
Next How do I contact support if I need help?

Related Articles

Are certificates automatically generated, or do I need to request them?

Learn how certificates are automatically generated upon course completion, and how your organisation can access, download, or request replacements.

Can I share my certificate with others?

Learn why certificates are for personal use only, with details on privacy, security features, and how your employer can verify your completion status.

What information is included on my certificate?

Learn what essential information is included on your certificate, including course details, company information, and how to verify its authenticity