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How do I create an account? What information do I need to sign up? How do I activate my account after registering? Is there a guide for first-time users? Do I need any special software or hardware to get started?

How do I access my courses after logging in? Can I see all the courses I'm enrolled in? How do I search for a specific course? Are courses organized by topic or difficulty? What happens if I try to access a course I'm not enrolled in?

How do I know which compliance modules I need to complete? Can I see deadlines for my assigned modules? What happens if I miss a deadline? Will I get reminders about upcoming deadlines? Can I retake a module if I fail or want to improve my score?

Can I take courses on my phone or tablet? Is there a mobile app, or do I use the website? Can I download courses to study offline? How do I switch between devices without losing progress? Are there any differences between the mobile and desktop experience?

How do I download my certificate after completing a course? Are certificates automatically generated, or do I need to request them? Can I share my certificate with others? What information is included on my certificate? How long are my certificates stored in my account?

How do I track my progress in a course? Can I see how much of a module I've completed? How do I check my scores or grades for completed courses? Are there reports or analytics for my performance? How do I know which modules I've finished and which are left?

How do I update my profile information (e.g., name, email, password)? Can I upload a profile picture? How do I reset my password if I forget it? Are there privacy settings to control what others can see? Can I delete my account, and what happens to my data?

How do I view my compliance deadlines? Is there a calendar that shows all my upcoming deadlines? Can I set reminders for deadlines? What happens if I miss a deadline? Are deadlines flexible, or are they fixed?

Where can I find extra resources like guides or videos? Are these resources organized by topic or course? Can I download or save resources for later? Are there links to external resources or references? How often are additional resources updated?

Is there a search bar to help me find courses or resources? How do I search for something specific? Can I filter or sort search results? What happens if I can't find what I'm looking for? Are there navigation tools to help me move between pages?

How do I contact support if I need help? Is there a help center or knowledge base I can use? What are your support hours, and how quickly will I get a response? Are there FAQs or troubleshooting guides available? Can I submit feedback or report a problem? How do I contact support if I need help?

How do I update my payment information?

Jan 16, 2025 • 1 min read • 17 views

To update your payment information, follow these steps:

  1. Go to the left menu dashboard and click on Subscriptions
  2. In the dropdown menu under Subscriptions, select Manage Subscriptions
  3. Under the Payment Method portal, click Go to Billing Portal
  4. In the Billing Portal, add a new payment method
  5. Make sure to check the option to set the new method as the default payment method
  6. Fill in the required details and save your changes

Key Points

  • Update your payment information through the Billing Portal
  • Ensure your new payment method is set as the default

Tips and Best Practices

  • Tip 1: Ensure the new payment method is marked as default to avoid payment issues
  • Tip 2: Keep billing information up-to-date for smooth transactions
  • Tip 3: Regularly check payment settings to avoid any discrepancies

Need Help?

If you need assistance updating your payment information, contact our support team at support@theorangecard.com.au

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